The Rivers State University Teaching Hospital (RSUTH) NHIA Unit on Saturday 1st November, 2025, concluded a one-day intensive capacity-building training in collaboration with AlmaMed Network Limited, a renowned healthcare technology and consulting organization. The workshop was designed to strengthen the hospital’s operational capacity, improve efficiency in health insurance management, and promote quality service delivery to patients under the National Health Insurance Authority (NHIA) scheme.
The training, which commenced promptly at 9:00 a.m. and ended at 4:00 p.m., brought together NHIA desk officers, administrative personnel, ICT staff, and other key stakeholders actively involved in patient care coordination and health insurance processes within RSUTH.
Opening Session
Declaring the session open, ACMD 1, Dr. Ureh Oparaodu, who represented the Chief Medical Director, expressed delight over the initiative, describing it as a “timely and transformative effort” to enhance institutional efficiency and accountability. She commended the AlmaMed Network Limited team for their unwavering commitment to strengthening healthcare systems across Nigeria and urged participants to take the training seriously, noting that “knowledge and continuous improvement remain the backbone of excellent healthcare delivery.”
Technical Sessions
In his address, Dr. Aloni Alali, NHIA Manager of RSUTH, acknowledged the collaborative partnership with AlmaMed Network Limited, emphasizing the need for continuous professional development to ensure alignment with NHIA’s evolving digital and operational standards. He noted that the training was structured to equip staff with practical skills in data management, claims processing, and digital integration – key areas essential to the hospital’s long-term efficiency.
The AlmaMed Network Limited facilitators led participants through engaging and interactive sessions, combining theory with hands-on demonstrations. Major highlights included:
⚫ Enhancing efficiency in NHIA data management and reporting systems
⚫ Promoting stronger hospital–NHIA collaboration for improved patient outcomes
⚫ Leveraging digital tools to ensure transparency and accountability in claims processing
⚫ Identifying and resolving operational bottlenecks in health insurance administration
Participants were given the opportunity to engage with the facilitators, share field experiences, and discuss practical strategies for overcoming existing challenges in the health insurance workflow.
Closing Session
The event concluded with a lively feedback and evaluation session where participants expressed gratitude for the knowledge gained and pledged to apply the lessons learned in their daily operations. Certificates of participation were awarded to attendees, marking the hospital’s renewed commitment to professional excellence and service improvement.
In her closing remarks, Dr. Ureh reaffirmed RSUTH’s dedication to continuous learning, collaboration, and the pursuit of excellence in healthcare delivery. She also extended appreciation to the AlmaMed Network Limited team for their impactful contribution to RSUTH’s capacity development drive.
The training was widely regarded as a significant milestone in RSUTH’s journey toward building a more efficient, transparent, and patient-centered NHIA system.
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